Faster emergency response with AI-optimized 911 call handling

Soflex boosted the efficiency of 911 dispatch operations in Argentina by using AI to optimize call handling and support decision-making—running on powerful Lenovo infrastructure.

Software company Soflex develops emergency response systems for security, health, and civil defense agencies that integrate calls, dispatch, geolocation, and real-time monitoring.

Working with Argentina's National Emergency Coordination Center, Soflex deployed its AI-driven emergency response system on Lenovo ThinkStation PX workstations, powered by NVIDIA RTX PRO™ 6000 Blackwell Max-Q GPUs. The system automatically generates real-time transcripts and summaries of 911 calls for operators, identifies relevant information, and cross-references this data with available records. Running the AI models locally on Lenovo ThinkStation PX infrastructure ensures high performance, low latency, and maximum data privacy.

The emergency response system enables:

• ·       Operators to answer up to 10,000 calls each day
• ·       Instant structured summaries of each incident
• ·       Greater accuracy in the identification and validation of critical data
• ·       Faster emergency response