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“This partnership has given us access to cutting-edge AR technology and world-class R&D resources. We are honored to be shaping the future of remote collaboration and maintenance together with Lenovo.”
At-a-Glance
- Customer: Liaoning Tianyi Machinery
- Industry: Enginering and manufacturing
- Product Family: Servers
- Region: China
- Topic: Industry-specific Solutions,OEM,High Performance Computing
Embracing AR to enable instant access to customer support
With Lenovo augmented reality (AR) technology, Liaoning Tianyi Machinery adds a new dimension to industrial maintenance, repair, and training activities—helping its customer support staff get certified 65% faster and resolving more than half of customer service requests remotely.
Customer Problem
When the pandemic hit, Liaoning Tianyi Machinery looked for a way to offer remote training and maintenance support for customers using its high-precision pharmaceutical machines.
Lenovo Solution
Working with Lenovo, the company created AR solutions that use Lenovo Morningstar G2 glasses to support remote training and machine troubleshooting, maintenance, and repair.
Business Impact
Now, employees can complete vital training faster, while customers can carry out essential repairs and maintenance independently—saving time and money.
“We are honored to be shaping the future of remote collaboration and maintenance together with Lenovo.”
Zhang Liang, Information Department Director, Liaoning Tianyi Machinery
Results
- · >50% support issues resolved remotely
- · >65% shorter training time
- · Faster service at lower cost
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