“Lenovo is playing a key role in our global IT transformation: from helping us move into the cloud to equipping our teams with the latest Lenovo ThinkPad devices. Many of our Asia-Pacific markets have very small IT teams, and the assistance we’re getting from Lenovo will help us focus on the transformation effort.”

Sau Leng Tham

VP, Finance and Operations, Shiseido AP

At-a-Glance

Elevating the customer experience with fast, reliable laptops and support services for retail employees, delivered by Lenovo TruScale Device as a Service

With Lenovo TruScale Device as a Service, Shiseido is rapidly refreshing aging laptops across eight Asia-Pacific markets with 2,000 brand-new Lenovo ThinkPad devices—empowering its beauty consultants to provide highly personalized and engaging customer experiences while offsetting two tons of CO2.

Customer Problem

As its laptops approached end of life, Shiseido’s beauty consultants in Asia-Pacific faced frequent technical issues when accessing retail applications—from skin tone analysis software to payments systems.

Lenovo Solution

With Lenovo TruScale DaaS, Shiseido is replacing 2,000 aging systems with modern, reliable and secure Lenovo ThinkPad laptops—backed by Lenovo Premier Support and Lenovo CO2 Offset Services.

Business Impact

Shiseido is equipping its teams with the tools they need to support customers throughout the buying journey, while Lenovo CO2 Offset Services help the company stay aligned with its sustainability goals.

“Of all the vendors we considered, we felt that Lenovo best understood our goals and had the expertise, solutions, and global reach to help us achieve them.”

Rinah Oandasan, Regional Information and Communications Technology Director, Shiseido AP

Results

  • ·       2,000 devices deployed
  • ·       Two tons of CO2 offset
  • ·       Fixed SLA for patching vulnerabilities

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