“Within a year, we expect that we will be able to manage many more customer interactions via the Lenovo Forum, delivering 50% greater efficiency. For service agents, this means they will spend more time adding value to customer relationships and our customers will enjoy faster, more responsive forum support around-the-clock.”
Lenovo’s GenAI assistant helps e-services agents work more productively and solve customers’ technical issues accurately and efficiently.
Features
· Automatic translation for 9 languages
· Instant image-to-text summaries and translations of uploaded customer images
· Relevant and accurate auto-generated responses boost customer satisfaction
· Focused and vetted training data eliminates the risk of inappropriate responses
· Versatile GenAI inferencing supports more natural chatbot interactions
Results
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