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“At boxxe, in collaboration with Lenovo, we’re here to support you at every step. By continually investing in our people and expanding our technical expertise, we ensure you get the right solutions from the Lenovo portfolio—designed around your needs, making tech work better for you.”
At-a-Glance
- Customer: Future Publishing Limited
- Industry: Media and Entertainment
- Product Family: Laptops
- Region: Europe
- Topic: IT Transformation ,Industry-specific Solutions
Future relieves the pressure on IT with help from Lenovo and boxxe
Device refreshes were always an administrative nightmare for Future. With help from Lenovo and boxxe, the company has taken the pressure off its IT team and is rolling out powerful new Lenovo ThinkPad T14s laptops to employees across the UK.
Customer Problem
With many of its employee devices due for renewal, Future looked for a solution that would meet
end-user workload requirements and could be deployed without straining the resources of its IT team.
Lenovo Solution
Future engaged boxxe to spearhead its device refresh program in the UK and selected the Lenovo ThinkPad T14s laptop as its new device model standard, backed by Lenovo Premier Support.
Business Impact
boxxe provides ongoing asset management and lifecycle management services for the ThinkPad T14s devices, with 24x7x365 access to Lenovo elite support teams and next business day onsite support.
“With other vendors, we used to have to wait up a week for a response to a support ticket, but Lenovo will send an engineer on site the next business day.”
Nathan James, Director of IT Service, Future Publishing Limited
Results
- · Near zero-touch deployment
- · Responsive onsite support services
- · Robust, reliable employee devices
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