“We are always striving to deliver the best outcomes at the lowest cost—and it’s been incredible to see how xSpark has elevated that efficiency. I believe that GenAI is the most powerful tool we have for keeping IT and the business performing at their best.”
At-a-Glance
- Customer: Lenovo Powers Lenovo: xSpark for IT Operations
- Industry: Technology
- Region: Asia Pacific,China,Europe,Latin America,Middle East and Africa,North America
- Topic: Artificial Intelligence
Unleashing the power of generative AI for IT operations management
With Lenovo xSpark, our Global Infrastructure and China Hybrid Cloud Services team seamlessly integrates GenAI into their IT operations workflows, bringing a new level of intelligence and automation to key tasks for greater quality, speed, and cost-effectiveness.
Features
- Pioneering solution transforms application and hybrid cloud management with LLM technology.
- Piloted in Lenovo’s Global Infrastructure and China Hybrid Cloud Services team with the aim to extend to other business areas, as well as partners and customers.
- Built on a range of open-source and commercial LLMs, refined on internal knowledge and hosted in Lenovo’s private cloud.
- LLMs assist with troubleshooting and code generation, helping human talent work more efficiently.
- GenAI-powered incident detection and remediation, including automated root cause analysis.
Results
- 22% average efficiency gains in ITOps
- 18% faster root-cause analysis
- >10% reduction in operations workload
- >5% improvement in mean time to repair (MTTR)
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